Returns and Exchanges Policy
All our products are custom printed to order, so we cannot accept returns or exchanges for change of mind, incorrect ordering or artwork supplied with errors.
Faulty or damaged products
If your order arrives with a printing fault or damage, we will arrange a reprint or refund. A printing fault includes colour or print quality problems, cutting or trimming errors, or incorrect quantities.
How to make a claim
- Check your order as soon as it arrives.
- Email us within 7 days of delivery with your order number and clear photos of the fault and the packaging.
- We will review your claim and reply within 2 business days.
What we don’t cover
- Errors in the artwork you approved or supplied (including spelling mistakes, low resolution images and incorrect details)
- Minor colour variations between your screen and the printed product
- Orders that you’ve changed your mind about
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.